Refund policy

Please review our Return & Exchange Policy before making a purchase. All sales are final, and special orders cannot be canceled, returned, refunded, or exchanged once the order has been placed.

Return & Refund Policy

At Honeybee Bridal & Boutique, all sales are final. We maintain a no-return, no-refund policy, except in situations where an item or order has been incorrectly fulfilled due to an error on our part.

All deposits are nonrefundable. Please review your purchase carefully and ask any questions you may have before completing your purchase.

Returns

Returns are not accepted for reasons such as change of mind, incorrect fit, or simply deciding that you no longer want the item.

A return will only be considered if we determine that your order or purchase was incorrectly fulfilled due to an error on our part. In the event that a return is approved, the item must:

  • Be in the same condition in which you received it
  • Be unworn and unused
  • Have all original tags attached
  • Be in its original packaging, when applicable
  • Be accompanied by your receipt or other valid proof of purchase

To request a return due to an error on our part, please contact us at thehoneybeebridal@gmail.com or (910) 387-9216.

Approved returns may be sent or brought to:

Honeybee Bridal & Boutique
476 Hwy 74 West
Rockingham, NC 28379
United States

If your return is approved due to an error on our part, we will provide a return shipping label when applicable and instructions for returning the item. Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your order as soon as you receive it and contact us promptly if your item is defective, damaged, or if you received an incorrect item. We will review the issue and determine the appropriate resolution.

Exceptions & Non-Returnable Items

Certain circumstances may warrant an exception to our return, refund, or exchange policy. Any exception is determined solely at the discretion of Honeybee Bridal & Boutique and on a case-by-case basis.

Deposits & Special Orders

All deposits are nonrefundable.

If a deposit has been made for a special-order item and the order has not yet been placed with the designer or supplier, we may, at our discretion, allow the deposit to be transferred to store credit. Store credit is not guaranteed and will not be issued as a cash or payment-method refund.

Once a special order has been placed with the designer or supplier, the order cannot be canceled, refunded, or exchanged, and the deposit will not be eligible for store credit.

Sale Items & Gift Cards

Sale and clearance items are final sale and are not eligible for returns, refunds, exchanges, or store credit.

Gift cards are nonrefundable and cannot be exchanged for cash.

Exchanges

Exchanges may be considered on a case-by-case basis for regularly priced, off-the-rack merchandise only.

To be eligible for consideration:

  • The item must not have left the store.
  • The exchange must be requested within 7 days of the original purchase.
  • The item must be in its original condition, unworn and unused, with all tags attached.
  • The item must be accompanied by a receipt or other valid proof of purchase.
  • The replacement item must be of equal or greater value. If the replacement item is of greater value, the difference must be paid at the time of exchange.

Once an eligible dress or item has left the store, it is no longer eligible for an exchange.

Exchanges will not be considered for any item purchased more than 7 days prior to the request.

Special-order items are not eligible for exchange under any circumstances.

Sale and clearance items are not eligible for exchange.

No cash or payment-method refunds will be issued in connection with an approved exchange.

Refunds for Approved Exceptions

Refunds are not ordinarily available under our policy. If a refund is approved as an exception, we will notify you once the refund has been authorized.

Approved refunds will be issued to the original payment method within 10 business days after the return has been approved and the merchandise has been received, when applicable.

Please note that once we issue a refund, it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed after we have confirmed that your refund was issued, please contact us at thehoneybeebridal@gmail.com.

Questions

If you have questions about our return, refund, deposit, or exchange policies, please contact us at:

Email: thehoneybeebridal@gmail.com
Phone: (910) 387-9216

We are happy to answer questions and clarify our policies before you make a purchase.

Policy Updates: Honeybee Bridal & Boutique reserves the right to modify or update this policy at any time. Any changes will be posted on our website and will apply to purchases made after the updated policy is posted, unless otherwise required by law.